When you change the billing plan of a contract on item level, the billing plan is not changed on the contract overview.
SAP Hybris Cloud for Customer 1802/ 02 and higher versions.
Reproducing the Issue
Go to the Contracts work center.
- Select the Contracts view.
- Open Contract ID XYZ (XYZ represents the contract ID).
- Go to the Items section.
- Select Item 123 (123 represents the item line).
- Go to the Billing Plan tab.
- Change the Billing Interval, for example, to Monthly.
- Now go back to the Overview section.
- See that the Billing Interval has not been changed.
The Billing Plan details are not passed from item level to overview level. Only from overview level to item level.
This is the system expected behavior.
When you maintain the Billing Plan on the Overview, all Items will be refreshed to have the same Billing Plan.
If you change one Item's Billing Plan, it will be updated but the Overview Billing Plan and other Items' Billing Plans will not be updated.
If there is a manual change on the Billing Plan at Item level, any further changes on the Billing Plan at Overview level will not take place.
If you need this changed urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (firstname.lastname@example.org).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.
Billing Plan ; Item ; Contract ; Overview ; Header ; , KBA , LOD-LE-COP , Contract Processing , How To