2614284 - Initiate Assessment button is not available after the 'Error ordering assessment' occurs

SAP Knowledge Base Article - Public

2614284 - Initiate Assessment button is not available after the 'Error ordering assessment' occurs

Symptom

Initiate Assessment button is not available after the 'Error ordering assessment' occurs

Environment

SuccessFactors Recruiting Management

Reproducing the Issue

1. Recruiting > select a candidate from Assessment status

2. Check if 'Error ordering assessment' occurs > Click 'Initiate Assessment' button

3. Unable to click 'Initiate Assessment' button

Cause

The applicant profile will not be able to reinitiate the assessment due to configured number of hours set in 'Reinitiate Candidate Assessment Settings'.

Resolution

1. Admin Center > Manage Recruiting Settings

2. Look for Assessment Integration / 'Reinitiate Candidate Assessment Settings'

Capture.JPG

3. If one hour is the configured time period as above screenshot, the 'Initiate Assessment' button won’t reappear for one hour after the 'Error ordering assessment' occurs

See Also

2081391 - Manage Recruiting Settings - Recruiting Management

Keywords

Initiate Assessment, Error ordering assessment, Reinitiate Candidate Assessment Settings , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , How To

Product

SAP SuccessFactors Recruiting all versions