2614169 - LMS: My Learning Assignments showing incorrectly

SAP Knowledge Base Article - Public

2614169 - LMS: My Learning Assignments showing incorrectly

Symptom

When a user logs in and goes to My Learning, the assigned items showing are from the previous user logged in.

Environment

Successfactors Learning Management Syste (LMS) - b1708 version

Reproducing the Issue

1. User 1 logs in and checks on My Learning for the courses assigned.

2. User 1 logs out. User 2 logs in and checks on My Learning.

Result: User 2 My Learning shows courses assigned to User 1.

Additional info:

  • Customer had already cleared cache and cookies in their machines.
  • Issue is happening regardless of the machine being used.

Resolution

Workaround is to entirely bypass the SMS by the following configuration:

1. Admin> Configuration> System Configuration

2. BizX > newSessionForEachDeeplinkFromBizX = true

See Also

https://jira.successfactors.com/browse/LRN-7338

Keywords

learning plan my learning assignments assigned items my learning newSessionForEachDeeplinkFromBizX , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1708