You see that the status Converted is not available in the status dropdown list for a Lead, though you have maintained this status as Active in the Leads activity of Business Configuration.
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to Sales workcenter
- Navigate to Leads view
- Open any Lead ABC (Where ABC stands for the Lead ID)
- Click on Edit
- Go to the Status field dropdown list on the header
- The status Converted is not available in the dropdown list
The reason that the status Converted is not seen in the dropdown is because, the status Converted is the logical end of the status chain. You cannot assign any conversion action to this status and you cannot assign it to a Lead manually.
This status is set automatically when a Lead is converted to an Account/Individual Customer/Contact/Opportunity.
This is an expected system behavior.
lead, converted, status, converted lead, status dropdown , KBA , status field lead , lead status , converted status , LOD-CRM-LM , Lead Management , Problem