2614022 - "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again." error in SAP Analytics Cloud

SAP Knowledge Base Article - Public

2614022 - "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again." error in SAP Analytics Cloud

Symptom

  • The following error appears when trying to connect to SAP SuccessFactors:
    "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again."
  • The following error appears in Google Developer Tool Network tab:
    "{"error":{"code":"ERROR_AUTHENTICATION_FAILURE","rawError":"Failed to get access token with message: Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}","params":["Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}"]}}"

Environment

  • SAP Analytics Cloud 2018.4.1
  • SAP SuccessFactors

Reproducing the Issue

  1. Follow KBA 2339542 - How to connect to SAP SuccessFactors from SAP Analytics Cloud
  2. Notice the error after clicking on "Create".

Cause

The problem is caused by IP restriction management, which has been set up and that white list doesn't contain the SAP Analytics Cloud tenant datacenter IP address range.

Resolution

  1. Go to "Admin Centre/IP Restriction Management" in SuccessFactors.
  2. Add the IP range belongs to SAP Analytics Cloud tenant datacenter, as per: SAP Cloud Platform online help.
    SF5.jpg
  3. Create the connection in SAP Analytics Cloud.

See Also

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Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, SF, SAPSF, IP, ranage, Admin Center, Password & Login Policy Settings, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0