SAP Knowledge Base Article - Public

2612276 - Enter a 'Valid From' date Error When Replicating Business Partners From ERP

Symptom

You replicate business partners from your ERP system and notice that the messages are failing in Web Service Message Monitoring with the following error:

'Enter a 'Valid From' date'

Environment

SAP Hybris Cloud for Customer

SAP ERP

Reproducing the Issue

Pre-requisites: you have a working communication scenario for replicating business partners from ERP to Cloud for Customer (C4C).

  1. You replicate a business partner from your ERP to C4C.
  2. Go to the Administrator work center in C4C.
  3. Open the Web Service Message Monitoring under General Settings.
  4. Observe the failed message. You find the following error in the Error Log for one of the messages: 'Enter a 'Valid From' date'

Cause

Observe the payload of the problematic message: you send a contact person (<ContactPerson>) for the account which is already assigned to a different account in C4C.

Resolution

If a contact already exists in C4C and assigned to an account, it is not possible to assign it via replication to a different account.

Keywords

enter a valid from date, business partner replication, ERP, contact person , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions