SAP Knowledge Base Article - Public

2612216 - Contact Details Fields are not Editable

Symptom

You want to edit the contact data for some Contact records in the system, but the fields are grayed out.

Environment

SAP Cloud for Customer 1802 and higher.

Reproducing the Issue

  1. Go to the Customers work center and access the view Contacts;
  2. Show All and find XXXXXXX; (where XXXXXXX represents the ID of the Contact)
  3. Edit this contact and see that the fields Mobile, Phone, Email and Job title are not editable.

For some other contacts, the fields are editable normally.

Cause

The contact XXXXXXX does not have a business address associated with it.

Resolution

Create a new business address manually from the Addresses tab in the Contact record. This will enable the changing of the fields mentioned above.

Keywords

contact address, business address, customers, change data, mobile, phone, job title , KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP Cloud for Customer add-ins all versions