2612112 - Users unable to view Dashboard/s on Homepage V3 despite granting appropriate permissions in RBP

SAP Knowledge Base Article - Public

2612112 - Users unable to view Dashboard/s on Homepage V3 despite granting appropriate permissions in RBP

Symptom

User is unable to view the shared dashboards on his Homepage screen.

Environment

SuccessFactors Dashboard, SuccessFactors Homepage, Homepage Tiles

Reproducing the Issue

  • Ensure the prerequisites for the tile are met:
    1. The tile needs to be active.
    2. The tile needs to be enabled for homepage.
    3. The user needs to have permission on that tile.

  • Login / Proxy as the affected users and observe their corresponding Homepage

Cause

We currently have an additional layer of permissions to view tiles on homepage. You would also require permission to view the following permission:
Homepage v3 My Team tile group

Resolution

Grant permission to gain access to this entry:

Homepage v3 My Team tile group

The above is the control panel for homepage tiles which was introduced with homepage V3.
If you do not have it enabled for a user then they can't manage the dashboard 2.0 tiles on their homepage.

See Also

 https://jira.successfactors.com/browse/AYT-15247

Keywords

Homepage Dashboard, Homepage v3 My Team tile group, Homepage V3, Dashboards , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Core all versions