2612063 - Unable to access Dashboards, Reporting and Analytics page

SAP Knowledge Base Article - Public

2612063 - Unable to access Dashboards, Reporting and Analytics page

Symptom

 User is getting blank screen while accessing Dashboard and Analytics (ORD) page

Environment

Dashboards, Analytics, Reporting

Reproducing the Issue

Login to the instance

On the Homepage dropdown, select Reporting

Page does not render and displays blank

Cause

The error is due to the page being loaded in compatibility mode which does not support the javascript object Set. The page is expected to load in standard mode.
We do not support IE10 or lower. So loading the page in a version lower than IE11 standards mode will not be supported.

Resolution

IE browser version should IE11 or higher is the recommended version to be in use for the reporting tools.

See Also

 https://jira.successfactors.com/browse/AYT-13954

Keywords

Adhoc, ORD, Dashboards , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

Product

SAP SuccessFactors HCM Core all versions