SAP Knowledge Base Article - Public

2611835 - Error "Please enter another service category. XYZ is not valid" Occurs when Create a Ticket

Symptom

When you select a value for Service Category field in Ticket quick creation page, an error "Please enter another service category. XYZ is not valid." occurs. (XYZ represents the Service Category ID)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisites:

Under Service Entitlements work center, you have already created active Service Categories.

  1. Go to Service work center.
  2. Go to Tickets work center view.
  3. Click on New button to create a new ticket.
  4. In the quick creation page, Select a value for Service Category field. Then you find that the Service Category ID appears in the field instead of the Service Category name. And error "Please enter another service category. XYZ is not valid." occurs.

Cause

Space is used in the Category ID, which is invalid.

For example: TA ENGINEER is not a valid ID, you can correct it to TA_ENGINEER

Resolution

Remove/Correct the space used in Service Category ID.

Keywords

Service Category; ID; Error , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions