2611602 - The Changed On Field Value in Attachments of a Sales Quote Changes When Creating E-mail Activity

SAP Knowledge Base Article - Public

2611602 - The Changed On Field Value in Attachments of a Sales Quote Changes When Creating E-mail Activity

Symptom

The Changed On field value in the Attachments tab of a Sales Quote updates to the current time while creating an E-mail Activity.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quote view.
  3. Open Sales Quote DEF (DEF represents the Sales Quote ID).
  4. Go to the Attachments tab.
  5. You can see that there is a value in the Changed On column.
  6. Now go to the Activities tab.
  7. In the E-mails pane, select the New button.
  8. In the E-mail creation pop up, the file from the Attachment tab is automatically added.
  9. The Changed On value changes to the time of e-mail creation.

Cause

This is the expected system behaviour.

Resolution

When you are creating a new E-mail Activity from a Sales Quote, it is the expected behaviour that the Changed On value of the Attachment updates to the time of creation.

Keywords

Sales quote, E-mails pane,Changed On, emails, Attachment tab, Activities , KBA , sales quote , activities , attachment tab, , emails pane , LOD-CRM-ACT , Activities , Problem

Product

SAP Hybris Cloud for Customer all versions