SAP Knowledge Base Article - Public

2611525 - Error: "Service call failed; report an incident" While Trying to Migrate Workflow Rules

Symptom

You receive the below error when you try to migrate Workflow Rule for E-mail types:

"Service call failed; report an incident"

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Overview view
  3. Search Migration of Workflow Rules activity
  4. Select required Template and execute simulation

Cause

One of the reasons why this error could occur is stated as below:
While migrating Workflows for E-mail types, the corresponding Templates have to be first created in the target tenant. If there is no corresponding value maintained in the migration template for the field PDF Template Code field, then you may receive this error.

Resolution

The templates can only be created manually. First create the Templates in the target tenant. Use the respective Template IDs to fill the migration template with corresponding workflow rule to which the Template belongs and execute the migration again.

Keywords

Migration of Workflow Rules, Email types, Service Call Fail , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions