SAP Knowledge Base Article - Public

2611282 - Export to Excel Option Show Only the First Column on Ipad

Symptom

When you use the option Export to Excel on Ipad App you see only the first column.

IMG_0161.PNG

Environment

Cloud for Customer Extended Edition App

Reproducing the Issue

  1. Logon on Cloud for Customer Extended Ipad App
  2. Go to Tickets WoC
  3. Click on the three dots icon
  4. Select Export to Excel
  5. In the new screen you see just the first column

Cause

This is an iOS behavior. The screen that appears when you select this option just open a preview of the document.

Resolution

To see all the columns you need to open the file with Excel:

  1. Click on Share button:

    IMG_0161 - Copy.PNG

  2. Select Copy to Excel:

    IMG_0162.PNG

  3. Excel will load the complete file:


    IMG_0163.PNG

Keywords

KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem

Product

SAP Cloud for Customer all versions