2611199 - Outlook Add-In Not Showing Appointments

SAP Knowledge Base Article - Public

2611199 - Outlook Add-In Not Showing Appointments

Symptom

When you are using the Cloud for Customer Outlook Add-In you are not able to see the appointments for the selected account.

Environment

Microsoft Outlook with Cloud for Customer Outlook Add-In.

Reproducing the Issue

  1. Logon on the Add-In
  2. Search for account ABC (where ABC is one account with opportunities) in the search bar and hit Enter
  3. Select the Account in the list clicking on it.
  4. The Opportunities box is empty.

Cause

This is a system behavior, depending on the resolution of the monitor the opportunities box could be empty when collapsed.

Resolution

To see the opportunities you need to expand the box clicking on the arrow.

Add-in_Opportunities.jpg  Add-in_Opportunities1.jpg

Keywords

Outlook Add-In; Groupware; Opportunities , KBA , SRD-CC-OIN-GW , Groupware , Problem

Product

SAP Hybris Cloud for Customer all versions