SAP Knowledge Base Article - Public

2611062 - How Extern Indicator Works in Sales Quotes

Symptom

You created a sales quote in Cloud for Customer (C4C) or in your external system and replicated to C4C and observing the Extern indicator in the sales quote.

Environment

SAP Hybris Cloud for Customer

SAP ERP

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open a sales quote and observe the value of the Extern field.

Cause

Depending on the document type of the sales quote, the value of the Extern field can be 'No' or 'Yes'.

Case 1: The value of the Extern field is 'No'.

In this case the document type of the sales quote is flagged to bi-directional replication in Business Configuration, which means that the quote can be editable and replicated both to and from your external system.

Case 2: The value of the Extern field is 'Yes'.

In this case the sales quote was created in your external system and replicated to C4C, but the document type is not flagged for bi-directional replication, therefore, it is not editable in C4C. When you try to edit the sales quote, you get the following error:

'Sales document does not allow local edits due to the Extern indicator'.

 

Resolution

Depending on your scenario, flag the most suitable option in:

  1. Business Configuration work center.
  2. Search for Sales Quotes activity.
  3. Go to the Maintain Document Types option.
  4. Flag Replication and the options you wish to use according to your scenario.

Keywords

Extern indicator, sales quote, sales order, document type , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer 1802