SAP Knowledge Base Article - Public

2610185 - Account Notes Edited Are Not Showing in Sales Orders


When creating a Sales Order, you find out that the Account Note edited in Account master data is not showing in the Internal Comment of the Sales Order.


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Reproducing the Issue

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Search for Account ABC (ABC refers to Account ID).
  4. Go to Notes tab.
  5. Edit a note in Internal Sales Note.
  6. Save the Account.
  7. Go to the Sales Order work center.
  8. New Sales Order common task.
  9. On the Account field, enter ABC.

You will be able to see that in the bottom of the page, in Internal Comment,  the note which is expected to appear is the last created and not the last edited.


After creating a new Internal Sales Note in Notes tab in the Account master data, this is the note which is going to appear in the Sales Order. Any edition made will not reflect in the Sales Order. If any important information needs to be added, then create a new note, do not edit it.


This is the expected system behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:
        a) If you are a partner: please use or the Partnerfinder
        b) If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Sales Order ; Account ; Note ; Internal Comment ; Internal Sales Note , KBA , SRD-CRM-ACC , Account Management , AP-SLO-SO , Sales Order , How To


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