2610185 - Account Notes Edited Are Not Showing in Sales Orders

SAP Knowledge Base Article - Public

2610185 - Account Notes Edited Are Not Showing in Sales Orders

Symptom

When creating a Sales Order, you find out that the Account Note edited in Account master data is not showing in the Internal Comment of the Sales Order.

Environment

SAP Business ByDesign - all its versions

Reproducing the Issue

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Search for Account ABC (ABC refers to Account ID).
  4. Go to Notes tab.
  5. Edit a note in Internal Sales Note.
  6. Save the Account.
  7. Go to the Sales Order work center.
  8. New Sales Order common task.
  9. On the Account field, enter ABC.

You will be able to see that in the bottom of the page, in Internal Comment,  the note which is expected to appear is the last created and not the last edited.

Cause

After creating a new Internal Sales Note in Notes tab in the Account master data, this is the note which is going to appear in the Sales Order. Any edition made will not reflect in the Sales Order. If any important information needs to be added, then create a new note, do not edit it.

Resolution

This is the expected system behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/896.

Keywords

Sales Order ; Account ; Note ; Internal Comment ; Internal Sales Note , KBA , SRD-CRM-ACC , Account Management , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions