2609777 - Fields (Mobile, Phone, Job Title) in Contacts Are Not Editable

SAP Knowledge Base Article - Public

2609777 - Fields (Mobile, Phone, Job Title) in Contacts Are Not Editable

Symptom

You have noticed that the fields "Mobile", "Phone", "Job Title" are not editable.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1.  Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open the contact XYZ (XYZ represents the contact ID).
  4. The fields "Mobile", "Phone", "Job Title" are not editable.

Cause

The field "Business Address" does not have an address maintained in it. The mentioned fields are only available for edition once business address is maintained.

Resolution

This is the system expected behavior.

If you need to maintain "Mobile", "Phone", "Job Title" in contacts without maintaining a business address, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Mobile, Contact, Grayed Out, Not Editable, Phone, Address, Job Title , KBA , LOD-CRM-CON , Contact , How To

Product

SAP Hybris Cloud for Customer all versions