SAP Knowledge Base Article - Public

2609645 - Workflow Rules Whose Template Placeholder is a Multi Select Value List Return the Wrong Data When Several Values are Selected in the Related Field

Symptom

Notifications from a Workflow whose template includes a placeholder field of type Multi-value List display erroneous data, when several values are selected in that field.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

Prerequisite: You created an e-mail Workflow Rule for a given Document (Opportunity for example), with one of the template placeholders being a field of the type Multi Value List.

  1. Go to the Sales workcenter.
  2. Go to the Opportunities view.
  3. Open any Opportunity with a field of type Multi Value List maintained with two values or more.
  4. Update the document, so it abides by the Workflow Rule conditions.

Result : An email is sent from the system, and instead of propagating the values, it shows their respective Business Configuration Codes.

Cause

Workflow Rule currently does not support placeholder determination for fields of type Multi value list.

Resolution

This is the current system behaviour.

The placeholder help displays the correct data only if one value is selected on the related field.

Keywords

Workflow, Workflow Rule, Multi Value List field , Multi Value List. , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer 1802