SAP Knowledge Base Article - Public

2609498 - Class Progress report missing user status information

Symptom

The Class Progress Report does not populate Status ID and Status Description columns for users

Environment

SAP SuccessFactors Learning Management System (LMS) - All Support Versions

Reproducing the Issue

  1. Ensure Class Status reference fields are configured in the GUI
  2. You can check this by navigating to References > Learning > Class Status

    references.png

  3. Next you can Apply Statuses to users. Navigate to Learning > Classes > Users

    apply staus.png

  4. Following this, execute the Class Progress Report
  5. Note Users’ class status columns will be empty even though they have been applied via LMS interface:

    rep.png

Cause

This occurs when the Status is populated via the LMS UI and not a learning event

Resolution

These columns are populated by querying the Learning Event History table status value for the class

  • If the user completes the class and a Learning Event is recorded, this value will be displayed
  • If the statuses are applied solely in the LMS GUI, the columns will be blank
    • There is no data recorded in the Database column the report queries in this scenario
    • Hence the class status column does not provide a status

Keywords

SF SuccessFactors Learning LMS Report Class Progress Column Field Value Empty blank null missing Status ID Description , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

apply staus.png
references.png
rep.png