2609422 - All the options under SAP menu in Dashboards Designer are grayed out after upgrade SAP GUI to 7.50

SAP Knowledge Base Article - Public

2609422 - All the options under SAP menu in Dashboards Designer are grayed out after upgrade SAP GUI to 7.50

Symptom

After upgrade SAP GUI to 7.50, all the options under SAP menu in Dashboards Designer are grayed out.

Error_ScreenSHot.PNG

Environment

SAP BusinessObjects Dashboards 4.X

SAP GUI 7.50

Reproducing the Issue

  1. Upgrade SAP GUI to 7.50
  2. Open Dashboards Designer, found all the options are grayed out  

Cause

According to the PAM, SAP GUI 7.50 is not supported by Dashboards Designer.

Resolution

The workaround is using SAP GUI 7.40, according to the PAM, recommended minimum supported SAP GUI 7.40 version is SAP GUI 7.40 Patch 2.

See Also

SAP BusinessObjects BI Platform 4.2 Supported Platforms (PAM)

SAP BusinessObjects BI Platform 4.1 Supported Platforms (PAM)

2579982 - SAP BusinessObjects Dashboards (Xcelsius) roadmap

Keywords

SAP GUI Dashboards grayed grey menu upgrade options not , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2