SAP Knowledge Base Article - Public

2609291 - How to enable Skype for Business hover card in SAP Jam

Symptom

  • How to enable Skype for Business integration in SAP Jam
  • How to see Skype for Business/ lync user availability hover card inside SAP Jam 

Environment

  • SAP Jam
  • Microsoft Skype for Business

Resolution

*Prerequisite: SAP Jam Advanced edition or higher

Microsoft® Skype for Business® can be enabled on SAP Jam so that users can chat within Skype for Business and check to see if other users are online.
When the company administrator enables the Skype for Business integration, the user will be able to see the online status of another user when they place their cursor over their profile card in a feed item. As the user clicks on the Skype for Business status on the profile card, the application opens.

The Skype for Business integration with SAP Jam is only supported with the Microsoft Internet Explorer 11 browser. Microsoft Edge, Google Chrome, Mozilla Firefox and other browsers are not supported. Please check the compatibility requirements here-> https://help.sap.com/viewer/u_admin_help/492c875478164022b7eafd4160118e60.html

  1. Enable the integration

      • Enable "Microsoft® Skype for Business® integration"
        1. Navigate to SAP Jam Admin console as an SAP Jam company admin
        2. Click on 'Product Setup' > 'Features'
        3. Look for 'Microsoft® Skype for Business® integration' and enable the checkbox.

  2. Using the integration

      • As an end user, the user can see the online status of another user when they place their cursor over their profile card in a feed item.
      • As the user clicks on the Skype for Business status on the profile card, the application opens.

        lync.png

*SAP Notes:

  • The SAP Jam Skype for Business integration does not currently support cross-company federation.
  • The following are some basic browser configuration checkpoints to ensure the proper functioning of the integration-
    • The add-on 'NameCtrl Class' should be loaded and enabled when Jam is visited.
    • The URL https://jamx.sapjam.com should be in Internet Explorer 'Trusted Sites'.
    • 'Run ActiveX controls and plug-ins' should be Enabled.
    • 'Protected Mode' should be disabled for Trusted Sites zone.

See Also

Guide: https://help.sap.com/viewer/u_admin_help/492c875478164022b7eafd4160118e60.html

Keywords

 Skype for Business Lync Skype in Jam integration , KBA , LOD-SF-JAM-SKP , Skype for Business/ Lync Integration , How To

Product

SAP Jam Collaboration all versions