2609262 - Missing Time Zone EST_ in C4C

SAP Knowledge Base Article - Public

2609262 - Missing Time Zone EST_ in C4C

Symptom

When trying to replicate customers from ERP with TimeZone (EST_), the following error occurs in the incoming payload: "Solve Configuration Issue in Code List Mapping for field TimeZoneCode with value EST_"

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Administrator Work Center and select WebService Messages Monitoring
  2. Change the query to "Erroneus messages"
  3. Select a failed message, choose actions and then error log
  4. Message failed with error "Solve Configuration Issue in Code List Mapping for field TimeZoneCode with value EST_"

Cause

The timezone EST_ is not available in C4C system.

Resolution

You should maintain a Code List Mapping (via Business Configuration) for the time zone as follows:

  1.  Go to Work Center  Business Configuration and click on OVERVIEW.
  2.  Search the configuration element "Code List Mapping for Integration with External Applications and Solutions"
  3.  Go to Maintain Code List Mapping
  4.  In tab "Code List Mapping Definition" select "TimeZoneCode" for Local Data Type Name.
  5.  In tab "Code List Mapping Rule" select Mapping Rule = "Map Individual Codes" 
  6.  Click on "Add Row" to create a new entry: "External code" EST_: mapped to "Local Code" EST in C4C:

time_zone.jpg

Keywords

ERP Integration with C4C; S4 Integration with C4C; TimeZone EST; EST_ , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711