2609252 - User cannot see/access pages apart from My Learning and first next one on integrated environment

SAP Knowledge Base Article - Public

2609252 - User cannot see/access pages apart from My Learning and first next one on integrated environment

Symptom

User in integrated environment is unable to access any links other than "My Learning" link and the first next link (tab), being it a system one or a custom one.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Access Learning in an integrated environment;
  2. Only "My Learning" link and the first next one are visible.

Cause

The Engineering team is already aware and currently investigating this issue (LRN-31895)->(UI-14125)->(PTCH-27348).

Resolution

As a workaround, the tabs are available when accessing the learning system via nativelogin.

Additionally the Direct Links can be generated from System Admin->Tools->Direct Links and for Cutom Landing Page tabs go to the Landing Page Configuration to "Copy Direct Link".

The issue is targeted to be fixed as part of patch p17, which is targeted to be applied between March 3rd and 4th.

Keywords

My Learning, My Team, Organization, Custom Page, Admin, User, Integrated, see, access, tab, tabs, my calsses, my employees, custom landing page , KBA , LOD-SF-LMS-TIL , Landing Pages and Tiles , LOD-SF-LMS-INT , LMS Integrations , Problem

Product

SAP SuccessFactors Learning 1711