SAP Knowledge Base Article - Public

2609200 - Refreshing Data source intermittently failed with error "ERROR_INVALID_INSTANCE_NAME" in SAP Analytics Cloud (SAC)


Refreshing Data source intermittently failed with error "ERROR_INVALID_INSTANCE_NAME" in SAP Analytics Cloud (SAC)


  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Log on to the SAC tenant..
  2. Navigate to Menu > Browse > Models and open the problematic model.
  3. Go to Datasources.
    => Some refreshing failed with error "ERROR_INVALID_INSTANCE_NAME".



To help troubleshoot this issue if it occurs again, please follow these steps:

  1. Start a browser and point it to this URL$metadata (the URL may change depending on your SuccessFactors datacenter).
  2. Login with the user having the issue and setup a basic authentication for this.
  3. Save the metadata into a file. The metadata file will help SAP determine the reason for the failure.

See Also

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SAP Analytics Cloud 1.0