SAP Knowledge Base Article - Public

2609200 - Refreshing Data source intermittently failed with error "ERROR_INVALID_INSTANCE_NAME" in SAP Analytics Cloud (SAC)

Symptom

Refreshing Data source intermittently failed with error "ERROR_INVALID_INSTANCE_NAME" in SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Log on to the SAC tenant..
  2. Navigate to Menu > Browse > Models and open the problematic model.
  3. Go to Datasources.
    => Some refreshing failed with error "ERROR_INVALID_INSTANCE_NAME".

Resolution

Unknown.

To help troubleshoot this issue if it occurs again, please follow these steps:

  1. Start a browser and point it to this URL https://api2.successfactors.eu/odata/v2/$metadata (the URL may change depending on your SuccessFactors datacenter).
  2. Login with the user having the issue and setup a basic authentication for this.
  3. Save the metadata into a file. The metadata file will help SAP determine the reason for the failure.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, refresh, import, schedule, data source, data , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0