SAP Knowledge Base Article - Public

2609187 - Error: "The data could not be loaded" while Searching Document in Document Center

Symptom

Customer is trying to search candidate's documents in Document Center and while searching they recieved Error "The data could not be loaded"

Environment

Applicable for all Data Center.
Onboarding
Document Center

Reproducing the Issue

Go to Onboarding -> Document Center -> Search Document
Doc_Center.PNG

Cause

the above mentioned error in Document Center can be cuased due to multiple reasons and one of the reason is throttling limit got exceeded.

Resolution

For Partners: Raise Ticket with Operation Team to increase throttling limit.
For Customers: Please raise incident with Support Team.
For Support Engineer: Please refer internal memo section

See Also

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Keywords

The data could not be loaded
Document Center
Onboarding
Error , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions