SAP Knowledge Base Article - Public

2609120 - Learning Expiration Notification after Required Date even with Overdue Notification On

Symptom

Users are receiving learning expiration notification with items already overdue, the required date is in the past. For example, the expiration notification sent on 15th has an Item with required date of 14th.

Environment

SucessFactors Learning Management System (LMS)

Cause

The timezone of recipient of the notification is later than the one in the customer's database. For example, the customer is in EST, while the datacenter is in CET.

Resolution

This is the expected behavior as the Learning Expiration Background Job compares the current date with the date in the database, however, it presents to the User the date and time in the User's preferred timezone.

See Also

2320435 - Overdue items listed by Learning expiration notification in LMS

2464982 - Behavior of Learning Expiration and Overdue notification

Keywords

Background Job, Timezone, Overdue Notification, Learning Expiration APM, Past , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions