2608922 - Credit Status Issue with External Pricing for Sales Order/Quote

SAP Knowledge Base Article - Public

2608922 - Credit Status Issue with External Pricing for Sales Order/Quote

Symptom

Credit Status is not getting updated properly in C4C Sales Quote after external pricing is done.

Status is always set to "Check Pending" though credit limit is getting exceeded.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Sales Facet
  2. Open Sales Order or Sales Quote on which external pricing can be simulated
  3. Go to Actions
  4. Click "Request External Pricing"
  5. Credit Status is set to "Check Pending"

Cause

This is happening because ERP is not sending the correct value in external pricing call response, hence in SAP PI /HCI ns1:ExternalSalesDocumentDataResponse_sync/ExternalDocumentData/Status/ CreditCheckExecutionResultCode value is set as  "E" which results in check pending status.

Resolution

Check if the SAP PI or HCI integration content is updated to the latest version

Check if the cerdit control values are set correctly in ERP system

Keywords

Credit status, check pending, Sales Quote , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C 1705 ; SAP HYBRIS C4C 1802 ; SAP HYBRIS C4C 1805 ; SAP HYBRIS C4C 1808 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0