Credit Status is not getting updated properly in C4C Sales Quote after external pricing is done.
Status is always set to "Check Pending" though credit limit is getting exceeded.
SAP Hybris Cloud For Customer
Reproducing the Issue
Go to Sales Facet
- Open Sales Order or Sales Quote on which external pricing can be simulated
- Go to Actions
- Click "Request External Pricing"
- Credit Status is set to "Check Pending"
This is happening because ERP is not sending the correct value in external pricing call response, hence in SAP PI /HCI ns1:ExternalSalesDocumentDataResponse_sync/ExternalDocumentData/Status/ CreditCheckExecutionResultCode value is set as "E" which results in check pending status.
Check if the SAP PI or HCI integration content is updated to the latest version
Check if the cerdit control values are set correctly in ERP system
Credit status, check pending, Sales Quote , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem