SAP Knowledge Base Article - Public

2608837 - System Does Not Display Registered Product Hierarchy

Symptom

You want to see the  Hierarchy of a Registered Product used in the production process.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Entitlements Workenter.
  2. Go to Registered Products View.
  3. Show All Registered Products and find the relevant Registered Product ID.
  4. Select it and choose option Open Chart.
  5. Here new window opens, no Registered Product Hierarchy displays.

Cause

The relationship between serial numbers and products are not mapped in the Serial Number Hierarchy section when the relevant production task was confirmed. Serial Number Hierarchy must be maintained while confirming the Production Task.

Resolution

  1. Go to Production Control WorkCenter.
  2. Go to Task Control View
  3. Show All Production Tasks and find the relevant Task ID.
  4. Choose Confirm
  5. Enter all Input Products Quantity entering required Serial Number under Serial Number subtab.
  6. Navigate to Output Products tab and enter quantity adding required serial number under Serial Number sub-tab
  7. In the sub-tab Serial Number, under section Serial Number Hierarchy maintain the Input Product ID and Input Product Serial Number which is used for the production of an Output Product Serial Number.
  8. Choose Save.

Keywords

Serial Number Hierarchy, registered product, serial number, open chart , KBA , serial number hierarchy, registered prod , LO-MD-SN-PP , Serial numbers in PP make-to-order production , Problem

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1805