2608745 - Price Component Cannot be Removed From a Sales Order, error 'Technical error AP_ESI_COMMON 108; report an incident' raised

SAP Knowledge Base Article - Public

2608745 - Price Component Cannot be Removed From a Sales Order, error 'Technical error AP_ESI_COMMON 108; report an incident' raised

Symptom

You want to remove a Price Component from the Total Pricing of a Sales Order but the error message 'Technical error AP_ESI_COMMON 108; report an incident' is triggered.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales order Work Centre.
  2. Go to the Sales Order View.
  3. Search for Sales Order AAA and select it (AAA stands for the Sales Order ID).
  4. Click on Edit, then View All.
  5. Navigate to the Pricing and Invoicing tab and then the Pricing subtab.
  6. Select Item YY (YY being the Item ID).
  7. Scroll down and navigate to the Total Pricing section.
  8. Select the Price Component you want to remove.
  9. Click on the Remove button.

The error message' Technical error AP_ESI_COMMON 108; report an incident' is raised

  1. Navigate to the Document Flow tab.
  2. Check is there is any Released Customer Invoice.
  3. Open the Invoice and navigate to the Pricing tab.

You can see that Item YY is invoiced with the inclusion of the Price Component you want to remove.

Cause

This is the expected system behaviour.
The Price Component you want to remove is included at the Header level of your Sales Order and has already been invoiced. It is not possible to remove this Price Component since it is included in the Invoice Price Calculation.

Resolution

  1. Open Customer Invoice ABC (ABC stands for the follow-up Invoice ID).
  2. Click On Cancel to reverse the Invoice.
  3. Open Sales Order AAA
  4. Navigate to the  Pricing and Invoicing tab and then the Pricing  subtab.
  5. Select Item YY.
  6. In Section Total Pricing, select the relevant Price Component.
  7. Click on the Remove button.
  8. Save your Document.

Keywords

technical error, Discount, Retention/Discount, Overall Discount, item, Pricing and Invoicing, Pricing, remise, supprimer, message d'erreur, , KBA , AP-PRC-PC , Calculation , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions