SAP Knowledge Base Article - Public

2608619 - Not able to Initiate Onboarding from RCM

Symptom

  • Error message when initiating onboarding from RCM:   fingerprint=cb863f63bf38ea2726a0ea11a1cc0ace45e1b553
  • After instance refresh, i'm not able to initiate onboarding from RCM
  •  When saving features in Provisioning getting "Authentication for KMS Web Service Failed. Error(s) : ErrorCode - 10; ErrorMessage- Unknown user name or password."

Environment

Onboarding all data center

Cause

fingerprint=cb863f63bf38ea2726a0ea11a1cc0ace45e1b553 points to Missing Configuration in Provisioning (Invalid onboarding webservice )

Resolution

Verify web service credentials in Super admin site (Service login)and provisioning. In Provisioning, search onboarding and verify the onboarding information. If the webservice credentials are missing, reconfigure onboarding. If you don't have access to provisioning, please create a Support incident.

Keywords

RCM; Integration; RCM to ONB; Invalid Onboarding webservice details , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1711