2608362 - Company Name not Displayed in Sales Quote Address Preview

SAP Knowledge Base Article - Public

2608362 - Company Name not Displayed in Sales Quote Address Preview

Symptom

You have created a Sales Quote ABC (ABC stands for a Sales Quote) from a Ticket XYZ (XYZ stands for a Ticket that has been created from an Email Activity); in the Sales Quote preview, the contact name is displayed and the business address, but the company name is missing.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Open the Sales Quote ABC.
  4. Click Actions > Preview.

Result: The address is displayed correctly, with the contact name. But the company name is missing in the address field.

Cause

The contact had been entered manuallly in the Email Activity. In the first determination step, the involved parties are copied from the preceding document. Hence the address is being copied from the Email Activity and does not include the name or address of the Sales Quote Account.

Resolution

This determination step cannot be configured. This is the system behaviour.

Keywords

sales quote, address, contact address, business name, company name , KBA , sales quote , business address , contact address , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Hybris Cloud for Customer all versions