You are unable to add Notes field in Phone Call Activity under Leads work center.
The Notes field is available in Phone Call view under Activities work center.
Reproducing the Issue
- Go to Sales work center.
- Go to Leads view.
- Open the Lead 123(where 123 is a Lead ID).
- Navigate to Activities facet.
- Try to add Notes field for Phone Calls using Personalization/Adaptation.
You are unable to find Notes field and hence could not add it.
This is the expected system behavior.
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Notes, Leads, Sales, Activity , KBA , lead , activity , phone call , note , LOD-CRM-LM , Lead Management , LOD-CRM-ACT , Activities , Problem