SAP Knowledge Base Article - Public

2608264 - Language change in Calibration Notification

Symptom

The switch to “Specify Different Template For Each Form” and the Templates drop-down menu are greyed out for the following Calibration Email Notification Templates:

  • Notify Calibration Participants to Submit Ratings
  • Notify Calibration Participants of Session Finalization
  • Notify Calibration Participants of Auto-Routed Forms
  • Notify Calibration Participants of Session Activation
  • Notify Calibration Rating Changes during Session Finalization

Environment

 Performance Management

Reproducing the Issue

  1. Go to Email Notification Template Settings
  2. Select one of the “Notify Calibration…” templates e.g. Notify Calibration Rating Changes during Session Finalization”
  3. Try to enable the “Specify Different Template for Each Form” checkbox, or to select a different Template from the drop-down menu.

It is not possible – both are greyed out and cannot be selected:

Pm Email issue.png

(this screen shot was taken from our internal demo instance)

Cause

It is not possible to change the text of the email notification on a per-Template basis i.e. you cannot select a different Calibration Template and configure the Email Body for each template.

Resolution

The token [[SESSION_NAME]] which is embedded in the Email Body can be used to differentiate between each Calibration session.

It will pull in the Calibration Session name – rather than the Calibration Template name.

Keywords

E-mail Notification, Calibration Notification, Performance Management
, KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1711