SAP Knowledge Base Article - Public

2607702 - Unable to Download PDF Format Document - Generate Document

Symptom

  • Unable to generate PDF document
  • Can’t download PDF document
  • Nothing happens when the Download button is pressed

Environment

Employee Central - Document Generation

Reproducing the Issue

  1. Navigate to Generate Document.
  2. Fill out the required fields and select PDF for Document Type.
  3. Click Download.
  4. The document does not download.

Cause

The document templates were exported from a different instance and then used in the current instance. The document cannot be generated as the image associated with the document cannot be found.

Resolution

Upload the images associated with the document template again and attempt to download the document.

Keywords

Document, document generation, pdf, download, ECT-92296 , KBA , download , pdf , document , document generation , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors HCM Core 1805