SAP Knowledge Base Article - Public

2606536 - Warning Message 'Ticket Document Language Changed' is Shown When Creating a New Ticket Manually

Symptom

When creating a new Ticket manually or changing the Account / Individual Customer of an existing Ticket, the following Warning is displayed:

'Ticket document language changed.'

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Select the New button.
  4. Maintain Account ABC ( ABC represents the Account ID).

The following Warning message is displayed:

'Ticket document language changed.'

Cause

In the 1802 Release, the field Document Language was added to the Additional Information Section in a Ticket.

The document language is determined automatically based on the customer information. If there is a change made to the customer details, this message is shown, since the language is re-determined.

Resolution

This is the expected system behaviour.

Keywords

Warning Ticket Individual Customer Account change Language document , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1802