SAP Knowledge Base Article - Public

2606448 - Language of E-mail Notifications sent to Agency Users appear in an unexpected language

Symptom

Agency users receiving Notifications in different locales to that of the User

Environment

 SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. The Operator in a Job Requisition moves an Agency Candidate through the Status Pipeline
  2. The e-mail sent to notify the Agency User is received in a different language to that particular user.

Cause

E-mail is triggered to the Agency User is sent in the locale of the Operator in the Requisition.

Resolution

Keywords

Agency, Email, e-mail, Agency Language, wrong language , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions