SAP Knowledge Base Article - Public

2606332 - Related Items Search Has Party ID Pre-Populated

Symptom

You want to add an item in the Related Items facet to an Activity and see that the Party Id field in for the item search is pre-populated.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

This issue happens for several different views. In this example we look at Appointments with Opportunities. Prerequisite: There are some opportunities maintained in the system.

  1. Go to the Activities work center.
  2. Go to the Appointments view.
  3. Open the relevant appointment ABC (ABC represents the appointment name) for the Account DEF.
  4. Go to the Related Items facet.
  5. For the Related Items tab, click Add.
  6. For Type, select Opportunities.
  7. The system does not suggest any values.
  8. Click the OVS (over view search) for the field Name.
  9. Click the Advanced search.
  10. You see that the Party ID in the search has been predefined with the Appointments account DEF and that only search results for Opportunities with Account DEF can be returned.

Cause

The Releated Items facet searches for related items by Account.

Resolution

This is expected system behaviour, the relation is triggered by account. Objects for different accounts are not considered to be related by default system behaviour.

See Also

Appointments, Activities, Opportunities, Related Items, Party ID, not found

Keywords

KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions