SAP Knowledge Base Article - Public

2606213 - No Warning Message Displayed When Deleting a Mandatory Involved Party from a Ticket

Symptom

You created a mandatory Z party for tickets and when you delete the involved party no warning message is being displayed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: You created Z party role Service Sales Employee for Tickets and set it as mandatory.

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open a ticket.
  4. Go to the Involved Parties facet.
  5. Delete the maintained Service Sales Employee.
  6. The following message is displayed: ‘Your entries have been saved’.

Cause

The ticket does not have an Account (which is mandatory and delivered by SAP).

The Account role needs to be maintained for the warning messages from other Z parties to appear.

Resolution

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open the ticket.
  4. Go to the Involved Parties facet.
  5. Add an Account and save the changes.
  6. Delete the Service Sales Employee.
  7. You see the warning message: ‘Please enter a party with role Service Sales Employee.’

Keywords

Tickets, Involved Parties, Mandatory, Z party , KBA , tickets , involved party , mandatory party , z party , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802