2605554 - Analytics in EC tile is displaying NaN

SAP Knowledge Base Article - Public

2605554 - Analytics in EC tile is displaying NaN

Symptom

  • Workforce Analytics Tiles are displaying NaN.
  • Analytics in Employee Central Tiles are displaying NaN.

Environment

  • Analytics In Employee Central
  • TYouCalc Tiles

Reproducing the Issue

  • Logon into SuccessFactors BizX > Home Page > Execute "Workforce Analytics Tiles"
  • Tile is not generating. Tile is displaying NaN

Cause

  • User running the Workforce Analytics Tile does not have correct access to Measure used in Workforce Tile.
  • Or Tile is not configured correctly. Measure OR Time Dimension is not configured. Time Dimension has to be enclosed within [].

Resolution

Check if WFA Permissions are controlled via RBP Role or via WFA Role:

Home > Admin Center > Manage Workforce Analytics > Functional and Option Permissions

  • If "Functional and Option Permissions" switch is turned on then WFA Permissions are getting controlled via RBP Role. 
  • If "Functional and Option Permissions" switch is turned off then WFA Permissions are getting controlled via WFA Role.

If WFA Permission is controlled Via RBP Role:

Home > Admin Center > Manage Permission Roles > Open the RBP Role > Permission > Analytics Permission > Ensure that below Permissions are configured as All > Done > Save Changes > Logout and logon back

  • Analysis Dimensions
  • Functional Permissions
  • Option Permissions
  • Measures

If WFA Permission is controlled via WFA Roles:

  • If Report Center is Enabled:

Home > Reporting > Edit any of Canvas Report > Admin (On Left Upper Corner) > User Maintenance
Search for the User > Check Wich WFA Role is assigned
Go To Role Maintenance > Open that WFA Role > Check if All Measures and Dimensions are Permitted
If not edit the WFA Role and grant access to All Measures and Dimensions
Best approach - Assign "Implementation Partner" WFA Role to the User

  • If Report Center is not enabled:

Home > ANalytics > Analytics > Admin > User Maintenance
Search the User > Edit the User > Change WFA Role to "Implementation Partner"

Keywords

NaN
Analytics In EC
Analytics In Employee Central
Workforce Analytics Tile
Tile
YouCalc , KBA , LOD-SF-ANA-AEC , Analytics in Employee Central , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SAP SuccessFactors HCM Core all versions