2605329 - New accounts created in BizX have not been generated in LMS

SAP Knowledge Base Article - Public

2605329 - New accounts created in BizX have not been generated in LMS

Symptom

New accounts created in BizX recently have not been generated in LMS and the job is Successful.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. In BizX go to Manage Users;
  2. Search for respective User;
  3. User is present;
  4. Go to LMS Admin side;
  5. Go to Users->Users;
  6. Search for the same User;
  7. User is not found.

Cause

"User Connector - SF" job has not run yet.

Resolution

Verify the connector's schedule and last run:

  1. Go to System Admin->Connectors->User Connector - SF;
  2. Verify that "Current Job Status" is "Scheduled";
  3. Look for "Next Job Execution";
  4. You can also verify "Last Job Execution Result" if it is successful and "Last Job Execution" for when it was run.

See Also

2375919 - Scheduled jobs in provisioning SF User Connector is dependent on to sync BizX data

Keywords

User Connector - SF, Scheduled, Run, Job, BizX, New User , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions