SAP Knowledge Base Article - Public

2605248 - You Cannot Make Any Changes in The Contacts Tab of an Account Even Though You have Unrestricted Read and Write Access For Contacts

Symptom

You cannot edit the main Contact of an Account even though you have unrestricted Read and Write access for Contacts.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open an Account ID.
  4. Go to the Contacts tab.
  5. Select the Edit button.
  6. Try and edit the Contact.
  7. Error messages triggered:

'Save Failed'

'You are not authorized to change data'

Cause

This is the expected system behaviour.

Resolution

You have No Write Access for Accounts. Even though the user has unrestricted  Read and Write access for Contacts, you still do not have authorization to edit any Contact in an Account.

Keywords

Accounts, Read and Write access, Contacts, Edit, Save Failed, You are not authorized to change data , KBA , you are not authorized to change data , edit , save failed , read and write access , accounts , contacts , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions