SAP Knowledge Base Article - Public

2605245 - How to Add a Title in C4C Which is Present Only in an On-Premise System

Symptom

A common title (other than 'Mr' or 'Ms') e.g. 'Mrs' etc. is maintained in  ERP or another external system but not in C4C.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Send account details to C4C with a <formOfAddress> other than 'Ms' or 'Mr'.

Cause

A common title other than 'Ms' or 'Mr' is used in an external system, and is required for data which is replicated between systems.

Resolution

Task 1: Update C4C Title Configuration:

  1. Go to the Business Configuration work centre and navigate to the Overview Facet.
  2. Search for Business Partners.
  3. Open the General Business Partners activity.
  4. Click on Maintain Titles.
  5. Click Add Row.
  6. Add Mrs to a Female row with a Z Value.


Task 2: Update Code List Mapping:

  1. Go to the Business Configuration work centre and navigate to the Overview Facet.
  2. Search for Code List Mapping.
  3. Select the Local Data Type FormOfAddressCode.
  4. In the Code List Mapping Rule Section click on the Add Row button.
  5. For the Mapping Rule set Local and Remote Codes are Equal.
  6. This populates all possible values in the Code List Mapping section.
  7. Change the Mapping Rule to Map Individual Codes.
  8. Enter an appropriate External Code for the new Title created in Task 1.

Keywords

Title, Mrs, formOfAddress , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer add-ins all versions