You are unable to see the Social Media Interactions under Interactions facet of a Ticket in RUI.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Open Ticket ABC (ABC represents the Ticket ID).
- Go to the Interactions facet.
- Notice that there is no Social Media Interaction.
Currently, under Ticket Interaction facet you will only be able to see E-mail, SMS, Chat, Portal and Phone interactions. Social Media Interaction can only be see in HTML5.
This is a standard system behavior. A fix for this has been planned and should be released with a future upgrade.
Social Media; Tickets; Interactions; RUI; , KBA , social interaction , LOD-CRM-SRP , Service Request Processing , How To