SAP Knowledge Base Article - Public

2604833 - ICM_HTTP_CONNECTION_BROKEN Error When Checking Connection in Communication Arrangement

Symptom

You set up a communication arrangement in Cloud for Customer (C4C) and when you check the outbound connection you get the following error:

'Checking connection failed

Ping failed

Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_CONNECTION_BROKEN") ()'

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center in your C4C system.
  2. Go to the General Settings view and click on the Communication Arrangements link.
  3. Open the problematic communication arrangement and go to the Technical Data tab.
  4. Click on Edit Advanced Settings.
  5. Select the service and click on the Check Connection button.
  6. You get the below error:

'Checking connection failed

Ping failed

Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_CONNECTION_BROKEN") ()'

After observing the error message in C4C, go to your HCI tenant and observe the error message there as well. You should see the following:

'Message processing failed.

Inbound processing in endpoint at ABC failed with message "Fault:HTTP verb was not GET or POST"'

Resolution

This is expected behaviour. You need to replicate actual data to check if the scenario works. In case you get different errors than the above described or if you have failed messages in Web Service Message Monitoring, check the error context of the failed message to get more information on the error.

In case you need help solving the issue, open an incident from the affected tenant.

See Also

2583290 - Information Required for C4C Integration Incidents

Keywords

ICM_HTTP_CONNECTION_BROKEN, check connection, ICF error , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C ADDINS 1705 ; SAP HYBRIS C4C ADDINS 1802 ; SAP HYBRIS C4C ADDINS 1805 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0