SAP Knowledge Base Article - Public

2604818 - Follow Button is not Enabled Automatically after the Creation of Lead

Symptom

You have created a lead and you expect the follow button to be enabled automatically so that you will track the progress updates.

Reproducing the Issue

  1. Go to Sales Campaign workcenter
  2. Go to Leads View
  3. Select New
  4. Enter the mandatory details
  5. Select Save and Open

Once the lead is created and opened , you see that the follow button is not enabled for your user.

Cause

There are two owners in lead , one is owner and the other is Sales Owner. For the follow button to be enabled automatically , the owner should be same as the logon user at the time of creation of lead.

Resolution

This is the expected system behavior.

Keywords

owner sales owner follow button not enabled , KBA , sales capmaign , automatically sales owner lead , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions