2604722 - Assign Reference Button is Missing in Customer Return

SAP Knowledge Base Article - Public

2604722 - Assign Reference Button is Missing in Customer Return

Symptom

You have created a Customer Return Scenario with Service Repair, but you cannot assign the related Service Order to the Customer Return Document.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create a Customer Return Scenario.
  2. Create a Service Order to process the Customer Return.
  3. Open the Customer Return and navigate to Items Tab.
  4. You do not see a Button above the Line Item Table with Assign Reference.

Cause

  • You have created a wrong Inbound Delivery Note for this Customer Return Scenario.
  • You have selected Follow-Up Activity: Add to Stock, but you need to select Follow-Up Activity: Repair at Own Service Center.

Resolution

  1. Cancel the previously created Customer Return (follow KBA 1582366).
  2. Go to the Inbound Logistic work center.
  3. Create a New Customer Return Inbound Delivery Note.
  4. Navigate to Items Tab.
  5. Select Follow-Up Activity Repair at Own Service Center.
  6. Proceed with the Customer Return process.

You will find that the newly created Customer Return will have the Assign Reference Button as expected.

See Also

How to Cancel a Customer Return, click here.

Keywords

Service, Order, Customer, Return, Delivery, Note, Inbound, Outbound, Auftrag, Retoure, Zuordnen, Auslieferung, Lieferschein , KBA , AP-CRP , Customer Return Processing , Problem

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711