SAP Knowledge Base Article - Public

2604674 - Last Execution Result is "Completed with errors" for Learning Expiration Notification APM

Symptom

Some Users are not receiving reminder notifications, nor overdue notification, for activities in their Learning Plan. APM Last Execution Result is "Completed with errors".

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to System Admin->Automatic Processes->Learning Expiration;
  2. Hit the "View Errors" button;
  3. Search for the line "Student 'Last Name', 'First Name' has no Email Address".

Cause

Users do not have an e-mail address configured in their record.

Resolution

To fill it from the Admin side:

  1. Go to the User record;
  2. Click in "View All";
  3. Search and fill "Email Address";
  4. Click "Save".

See Also

2240761 - LMS - Reminder Notification for users to complete a course

2464982 - Behavior of Learning Expiration and Overdue notification

Keywords

Email, Learning Expiration Notification, empty, Completed with errors, E-mail, reminder notification, overdue , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions