SAP Knowledge Base Article - Public

2604411 - Super Admin Credentials - Onboarding

Symptom

  • We are unable to access Onboarding Super Admin 
  • How to get the credentials for Onbaording Super admin site
  • Forgot super admin credentials. How do i reet the password?
  • I used wrong credentials few times and Onboarding super admin site is locked. How do i unlock my account?

Environment

Onboarding

Resolution

You can reset the forgotten password in  HCM cloud portal ( https://hcmcloudops.successfactors.com/Implementation/IRequests). Below is the direct link to Unlock or reset your password.

Unlock/Reset Password for ONB Super Admin User Account

Keywords

Super administrator , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding all versions