2604316 - LMS: Invalid path /user/learning/icontent error message hen launching content

SAP Knowledge Base Article - Public

2604316 - LMS: Invalid path /user/learning/icontent error message hen launching content

Symptom

When launching a course, the following error comes up:

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Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

1.) On the users Learning Plan, launch the course

2.) User is getting the invalid path error once the course is launched

Cause

The filepath is incorrect

Resolution

1.) Click on Content

2.) On Content Object tab, search for the Content ID

3.) Edit the Content

4.) Click on the Launch Method tab

5.) Update the filename from: icontent.do?Course=CUSTOM&url=/self-managed/xxxx/index_lms.html

to: /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/xxxx/index_lms.html

(NOTE: just add /learning/user/onlineaccess/ at the beginning of the course filename)

6.) Apply Changes

7.) Launch the course again

8.) The course should launch successfully this time.

Keywords

content error, error when launching couse , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors HCM Core 1711