SAP Knowledge Base Article - Public

2604224 - Slowness to open user record on LMS administration

Symptom

It is noticed a great slowness to open a user record from the Administration side of LMS.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

  1. Navigate to LMS Administration side
  2. Click Users menu > Users
  3. Search for any user
  4. Click at any user to open its record
  5. A great time is noticed to open this user record (more than 30 seconds) or a timeout issue occurs

Cause

A referenced custom column used by the user record contains a large number of referenced values. Therefore, for opening the user record, all the data needs to be fetched, which takes time to load.

Resolution

It is suggested to disable the dropdown for the referenced Custom Column by following these steps:

  1. Navigate to System Admin > Configuration > Search Selectors > Custom Column User Reference
  2. Locate the line: dropDownEnabled=true
  3. Change it to false: dropDownEnabled=false
  4. Click Apply Changes button

Keywords

User Record slow, Performance, timeout, user does not open, user data slow, cannot open user, Admin performance , KBA , LOD-SF-LMS-PER , Learning Performance Issues , Problem

Product

SAP SuccessFactors Learning all versions